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Therma Tru - Very disappointing

1.0
Details
Ordered the perfect door. When it came in not finished in medium oak as ordered and made on the design a door site. Lowes Employee tried to reorder and unable to chose a color. He called the company and was told they do not finish any custom door. They consider a custom door not by size but if you require sidelites or transoms. That is so wrong to pay so much and then receive a door that is almond in color and white around the windows. Will never use them again unless policy is changed!
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Review
#1676573 Review #1676573 is a subjective opinion of poster.
Pros
  • Wide variety of style
Cons
  • Door unfinished never warned
Reason of review
Not as described/ advertised
Loss
$2000
Preferred solution
send the door finished as I ordered
1.7
Details
All of the negatives listed on many, many reviews had to be true --as we recently went through a same nightmare of being without a door since April 2019 and still do not have a door. Their customer service, they call it --is non-existent from the very beginning. They...
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1 comment
Anonymous
#1740138

Yes. I spent days researching an Exterior Door for my Four Season Room.

I read all the literature, all the glass specifications and put money into a door which.....was a GREAT DISAPPOINTMENT. First, it did not come painted just primed....the finish paint is peeling....so many coats of paint that we lost track. The insulation benefits...not so much. I do not want to waste my time on this company.

My builder installed it but the door did NOT MEET their MARKETING standards. The door was installed in 2017. I have had a couple of Winters on it. The framing is peeling.

The fit...not so great....insulation...not meeting expectations...I will replace it with a steel door in a couple of years when my patience runs out. I just had to warn other people who research and try for a good product with an Energy Star Rating! Door was not cheap Dollar wise....but cheap workmanship wise!

Buyer Beware! Specs: 3/4 Lite 1 Panel Flush-Glazed, Style S2200, 3' X 6'8", Low E Glass, Fiberglass Sooth-Star Entry Door.

Review
#1606240 Review #1606240 is a subjective opinion of poster.
Resolved
3.9
Details
Therma Tru - Shatter Glass without impact on entry door
Therma Tru - Shatter Glass without impact on entry door
Therma Tru - Shatter Glass without impact on entry door

Update by user Aug 04

Therma Tru contacted me immediately and resolved my issue by sending me a new glass and frame insert at no charge but install is on my dime. I am almost completely satisfied but grateful that the problem was acknowledged and rectified. Thank you!!

Original review posted by user Jul 25

COMPLAINT ACTIVITY...
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Review
#1599626 Review #1599626 is a subjective opinion of poster.
Pros
  • Fairly price
  • Wide variety of style
Cons
  • Warrenty
  • Quality
Reason of review
Bad quality
Loss
$1100
Preferred solution
Full refund
Tags
  • Smooth Star
  • Therma-tru Door Corp
  • Shattered Tempered Glass
1.3
Details
I have 5 fiberglass Therma tru doors. Three are on the house protected by storm doors. One is on a storage shed and the other on a detached garage, both without storm doors. The bottoms of the wood styles on the unprotected doors has come apart. When I contacted Therma...
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2 comments
Anonymous
#1717845

I've heard so very many complaints about Therma Tru not owning up to their warranty. All the complaints said basically the same thing - Therma Tru made an excuse that something else was wrong and therefore the warranty didn't apply or people were hearing crickets waiting for a response.

If you want a quality door, spend the extra bucks and buy Provia.

Yes, it's more expensive but if the installation is by a reputable company, that's just the frosting on the cake. Provia is the BEST door you can buy - entry or storm door - hands down!

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Review
#1379166 Review #1379166 is a subjective opinion of poster.
Cons
  • Poor quality and lack of customer service
Reason of review
Poor customer service
Tags
  • Therma-tru Door Corp
1.0
Details
Had an fiberglass exterior double door installed less than 4 years ago. The bottom part of the stiles on both parts of the double door on the hinge side is now completely rotten for the first 6" from the bottom. Whereas the bottom part of the door seems to be made of...
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2 comments
Anonymous
#1562982

Hi! I was looking at these doors.

What part of the country do you live in? I ask because we do not have change of seasons or drastic weather in Florida and they may fare better for me here.

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Review
#1271486 Review #1271486 is a subjective opinion of poster.
Cons
  • Bad quality exterior door
Reason of review
Bad quality
Loss
$800
Preferred solution
Let the company propose a solution
We have a new home built in 2011 with a Therma Tru Door that has side lights and a tansom window. These doors are pre-hung so gaps and being square at top of the door and frame are factory made and cannot be changed. The door came out of square and the gaps were very...
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Review
#1139940 Review #1139940 is a subjective opinion of poster.
Reason of review
Damaged or defective
1.3
Details

Update by user Jan 02, 2016

Therma Tru came back to state that the door was not properly installed. It was installed by a licensed contractor along with Anderson windows and a door and the Anderson products did not fail.

Original review posted by user Dec 01, 2015

We purchased a new Therma-Tru door. After the 2nd winter the door failed...
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Review
#743449 Review #743449 is a subjective opinion of poster.
Pros
  • That kate was polite
Reason of review
Warranty issue
Loss
$2000
Preferred solution
A replacement door
Tags
  • Therma-tru Door Corp
We ordered 2 sets of french doors for our home back in May 2012 from a company in GA called Window Traditions. The manufacturer they used was Therma Tru doors and they consistently got the order wrong (3 times!!) from the detailed specs provided. It's now the end...
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4 comments
Anonymous
#527056

Therma-Tru’s commitment to a positive customer experience remains true. It is regretful that a customer of ours had a negative experience.

We work diligently to resolve these types of issues, within our company and also with our channel partners. The experience our customer had is rare, and we have made contact with her to gather more information and help with a positive end result.

Please feel free to contact our Customer Care Department at 800-843-7628.

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Review
#336027 Review #336027 is a subjective opinion of poster.
Loss
$4725

Contact Therma Tru Customer Service

Mailing Address:
1750 Indian Wood Circle
Maumee, Ohio 43537
United States
Phone:
(800) 843-7628
All Therma Tru Contacts