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1.3
Updated by user Jan 02, 2016

Therma Tru came back to state that the door was not properly installed. It was installed by a licensed contractor along with Anderson windows and a door and the Anderson products did not fail.

Original review posted by user Dec 01, 2015

We purchased a new Therma-Tru door. After the 2nd winter the door failed and would not close.

Contacted the company as their warranty boasts a "Limited" Lifetime Warranty. NOT TRUE. Their product failed and they would not replace the door. After contacting and filing a complain with Better Business Bureau, realized it is a pretty know fact that they do not honor warranties (if you are considering purchasing this brand please check out the BBB website).

This is false advertising. The salespeople explain that this is one of the best doors made and that the warranty shows how great a product they make. After sending out an inspector they put the blame on the installation. That is what they say to all the complaints.

Make sure you check the name typed/spelled several ways.

They do not make the grade with the BBB. PLEASE BEWARE OF THIS COMPANY.

Reason of review: Warranty issue.

Monetary Loss: $2000.

Preferred solution: A replacement door.

Therma Tru Pros: That kate was polite.

Location: Taunton, Massachusetts

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